How To

JennAir Refrigerator Dispenser Problems [Solved]

If you are struggling with the JennAir refrigerator dispenser problems, you will find this article very helpful. We will shed light on how to troubleshoot and fix every problem the water and ice dispenser on your JennAir refrigerator is likely to face.

Jenn-Air Pro-Style Counter-Depth Stainless Steel French Door Bottom Freezer Refrigerator

JennAir Refrigerator Water Dispenser Not Working – What to Do

Inspect the following parts of the JennAir refrigerator if the water dispenser is not working:

1. Water Supply Tube

The water supply tube takes water to the dispenser. If the water tube breaks, not only will air circulation will be impossible, but also the dispenser will not be able to dispense water.

If you discover that the water supply tube is frozen, melt out the ice to allow for air circulation. Also, ensure you keep the freezer temperature at a range of 0 and 10 degrees Fahrenheit to prevent the freezer from becoming too warm or too cold.

2. Water Inlet Valve

As the water inlet valve opens water flows to the dispenser. If the water pressure is not high enough or if the water inlet valve is broken or twisted, the valve will remain closed and water will not get to the dispenser.

Use a water pressure regulator to check if the water pressure to the inlet valve is up to 20 psi. If the pressure is not up to that level, increase it. Also, test the water inlet valve for continuity to know if it should be replaced.

3. Dispenser Control Board

The dispenser control board is like the heart of the dispenser. It facilitates the operation of most parts of the dispenser. So, if the dispenser control board breaks down, the parts it controls will not function.

If you discover that more than two electrical components of your refrigerator dispenser are not working, the dispenser control board is most likely the cause of the problem. But test the control board to be certain it is defective before replacing it.

4. Dispenser Switch

The dispenser receives voltage from the dispenser switch. The dispenser will stop working if the dispenser switch is faulty.

You can carry out a continuity test to know the state of the dispenser switch. If the test shows that the dispenser switch is broken, replace it.

5. Door Switch

The water dispenser needs to be turned off when the refrigerator door is opened. This operation is facilitated by the door switch. The dispenser will not work if the door switch is broken.

To know if the door switch is broken, perform a continuity test using a multimeter. Go for a replacement if the test results show that the door switch is responsible for the water dispenser problems.

6. Water Filter

The water filter is installed on the water dispenser to sieve out dirt and contaminants from your drinking water. Over time, the water filter will get clogged with dirt and will no longer allow water to flow to the dispenser. When this happens, you will need to detach the water filter from the dispenser and replace it with a new one.

JennAir Refrigerator Ice Dispenser Not Working – How to Fix

If the ice maker on your JennAir refrigerator is not able to produce and dispense ice, take a close look at the following parts:

1. Dispenser Control Board

Most components of the ice dispenser are wired to the dispenser control board. If the control board is defective, the connected components will not function properly.

Also, if two or more components of your ice dispenser are not working, the first thing to inspect is the dispenser control board. If it turns out that the dispenser control is the cause of the ice dispenser problems, replace it.

2. Dispenser Switch

The dispenser switch sends power to the ice dispenser. If the dispenser switch is burnt, the ice dispenser will stop working.

Carry out a continuity test to determine if the ice dispenser is receiving power. If voltage does not get to the ice dispenser from the dispenser switch, replace the switch.

3. Auger Motor

The auger motor controls the rotary motion of the auger blade that pushes ice to the dispenser chute. If the auger motor breaks down or gets burnt, ice will not get to the dispenser.

To know if the auger motor is responsible for the ice dispenser issues, pull it out from the ice bucket and spin it with your hands. If you feel any resistance as the auger motor spins, test it for continuity. If the auger motor lacks continuity, change it.

4. Dispenser Actuator

The interaction between the dispenser actuator and the dispenser switches provides power for the auger motor. The dispenser switches will not be activated if the dispenser actuator breaks down.

As an electrical component of the ice dispenser, the most reliable way to know if the dispenser actuator needs to be replaced is by conducting a continuity test.

5. Dispenser Door Motor

The door of the dispenser is opened and closed with the power of the door motor. If the dispenser door motor fails, cold air will escape from the ice dispenser and you will not get ice when you need it.

To know if the dispenser door motor needs to be replaced, check if it is getting power and if it has continuity.

6. Dispenser Solenoid

Ice needs to pass through the door flap of the ice dispenser. If the dispenser solenoid is broken, the door flap will not open for ice to pass through.

To know the working condition of the dispenser solenoid, check if the dispenser actuator pin is spinning freely. Also, conduct a continuity test to be doubly sure that the dispenser solenoid is broken before replacing it.

JennAir Refrigerator Water Dispenser Dripping – Solutions

If you notice water all over your kitchen floor, it means some parts of the dispenser are broken and need to be replaced. Here are the parts to inspect in such situations:

1. Water Filter

The first part of your refrigerator water dispenser to check in the event of a leak is the water filter. Check if the water filter head is cracked or if the seal is missing.

Also, take a look at the water filter housing to see if any part is damaged. If the water filter head and filter housing are broken, replace them.

That said, the leaks might be as a result of Improper connection of the water filter to the filter housing. If that is the case, simply pull out the components and reinstall them.

2. Water Inlet Valve

The water inlet valve aids the transfer of water to the ice maker and dispenser. The dispenser will start leaking if the water inlet valve is not connected properly or is broken.

Upon inspection, if you notice any cracks on the water inlet valve, replace it to resolve the problem.

3. Water Tank Assembly

Another cause of a leaking refrigerator dispenser is if the water tank assembly is cracked. Even though the cracks on the water tank assembly are usually tiny, do not attempt to glue them, as that will only work for a few days.

Replace the entire component if you want a long-lasting solution.

4. Drip Tray

It is almost inevitable to dispense water without a few drops spilling to the floor. For this reason, refrigerator manufacturers equipped the dispenser with a drip tray.

If the drip tray is filled, water will spill over to the floor and you may think the refrigerator dispenser is actually leaking. When you notice that the drip tray is filled, empty it and the issue will be resolved.

JennAir Refrigerator Water Dispenser Slow — What to Do

If your JennAir refrigerator water dispenser takes more than eight seconds to fill up an 8-ounce glass, then the water dispenser is slow. You can fix this problem by taking a look at the following components:

1. Water Filter

The water flowrate of your dispenser will drop if the water filter is wrongly installed or clogged. You can resolve this problem by dispensing water from the unit while taking note of the time it takes to fill up your glass.

Pull out the water filter from the JennAir refrigerator. Depending on your refrigerator model, you can find the water filter in the refrigerator compartment or at the bottom of the refrigerator door.

After removing the water filter, dispense water again. If you notice that the water flow rate increases, then the water filter installation or clogging is the cause of the problem.

If you cannot get a replacement for the water filter immediately, in the meantime, install the bypass plug which comes with the refrigerator. The bypass plug only lasts for a few days, so you still have to get a new water filter.

2. Water Line

If you did not flush the dispenser system after replacing the water filter, the water flow will be affected eventually. Air will be trapped in the water line and that will result in low flowrate or dripping.

You just have to flush out the water from the dispenser system and the trapped air will go out in the process.

3. Water Pressure

If your water dispenser is dispensing slowly and producing ice cubes that are smaller than usual, the water pressure to the dispenser might be the problem. You can adjust the water pressure to 20 psi, which is the recommended pressure level, using a water pressure regulator.

4. Reverse Osmosis System

Another thing that can reduce the dispenser water flowrate is connecting the refrigerator to a reverse osmosis system. If you cannot afford to remove the reverse osmosis system, ensure you refill the storage tank for the system before it is exhausted.

5. Shutoff Valve

If you installed a wrong shutoff valve, the water pressure will drop below the recommended level and the dispenser will not work optimally.

For the JennAir refrigerator water dispenser, you need to install a 1/4″ type shutoff valve. Installing a 3/16″ type will lead to the above-mentioned problems. Check out the video below to learn more about replacing the shutoff valve in your refrigerator…

JennAir Refrigerator Water Dispenser Locked — What to Do

The lock feature on the JennAIr refrigerator is installed to prevent spilling water all over the floor inadvertently. You will find it particularly useful when cleaning the dispenser and if you have kids and pets running all around your house.

Bear in mind that the lock feature does not turn off the water dispenser, ice maker, or refrigerator. It only deactivates the controls and pads of the dispenser.

While the process of toggling the lock feature to ON or OFF slightly differs from models to models, the steps below should be taken as a guide and not a strict process.

i. Tap and hold down the “TO LOCK” button for about three seconds. This action will activate the lock mode of the dispenser.

ii. Tap and hold down the same button again to deactivate the lock mode.

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JennAir Refrigerator Water Dispenser Making Noise — How to Fix

If one of the JennAir refrigerator problems you are battling with is a noisy water dispenser, you can fix it by inspecting the following parts:

1. Water Inlet Valve

If the noise is coming from the water inlet valve, that means it is damaged and needs to be replaced. Before you pull out the water inlet valve from the refrigerator, disconnect the power source.

After that, loose the compression nuts and screws securing the water line. Also, pull out the wire harness from the water inlet valve and turn the water line connectors in a clockwise direction to release the water inlet valve.

The next step is to install the new valve. Connect the valve to the water line and turn the connectors in a clockwise manner. After that, screw in the wire harness to the new water inlet valve.

Next, put the water inlet valve in the refrigerator and open it to allow water flow.

Finally, turn on the refrigerator and listen if the noise persists.

2. Water Filter

If the noise is not coming from the water inlet valve, then check the water filter housing. If the water filter is not properly connected to the filter housing, it will start making a beeping sound.

To fix this problem, bring out the water filter from the dispenser and put a bypass plug in its place. Switch on the dispenser and observe if the noise continues. If the noise stops, the water filter needs to be connected properly.

Also, check if the water filter head is dirty. You have to clean a dirty water filter head before connecting it to the housing. If the noise does not stop, you have to get a new water filter.

JennAir Refrigerator Water Dispenser Sticks — Solutions

One of the JennAir refrigerator dispenser problems is a stuck water dispenser. To fix this problem, remove the bottom drawers from the refrigerator and thaw out the ice with a hairdryer. Do not take the hairdryer too close to the water tank so it does not melt from the heat.

Set the temperature at mid-level if the drawers are packed with food items. If the drawers are empty, the temperature should be set at the lowest level to prevent the water tank from freezing up.

The recommended temperature range for the refrigerator is between 37 and 40 degrees Fahrenheit. if you go below that range the water tank will freeze and get stuck, preventing water flow to the dispenser.