Samsung Ice Maker Is Frozen [How to Fix]

If your Samsung ice maker is frozen, this article deals with how to fix it. You have come to the right place if you have this issue.

Samsung ice maker is frozen
Photo Credit: Samsung Newsroom, (under license)

Ice Maker in a Samsung Refrigerator Frozen – Solution

If the ice maker in a Samsung refrigerator is frozen, thaw it out by putting the refrigerator into the forced defrost mode. The combination of keys to press will depend on the model of the Samsung refrigerator you own.

But using the combination of the Energy Saver and Fridge button usually works for most models. Press these buttons at the same time and hold them for about 8 seconds. The display on the refrigerator will go blank.

Press the Fridge button until the Fd command, which means forced defrost, displays. The cycle will run for about 10 minutes while the unit beeps. After that, remove the unit from the forced defrost mode by pressing the same buttons until the display shows FF. Pressing the Fridge button will cause the display to go blank and everything goes back to normal.

However, you have to find out why the ice maker was frozen in the first place. To do this, take the ice bucket out. Then, remove the ice maker.

1. Inspect Ice Bucket Gasket

Inspect the gasket on the ice bucket to see if it is worn or loose. This could explain warm air entering the ice maker and causing condensation which freezes over time. Replace the ice maker if it is no longer tight and clean it if it is dirty.

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2. Check the Ice Chute Flap

Next, check the flap of the ice chute. It should rest flush to the housing of the chute to keep warm air out and cold air in. If this is not the case, then something could be keeping the flap slightly open.

Remove any piece of ice or debris and make sure the flap goes flush against the chute to keep warm air from entering.

3. Check the Compartment

You can also check the compartment of the ice maker. If there are tiny cracks in it, air could enter easily and cause water to freeze around the ice maker.

To fix this, seal the compartment from the left side to the back in an L-shape with an appropriate silicone compound.

4. Inspect Defrost Components

It is likely that the defrost sensor of the ice maker is defective, leading to the ice maker freezing. Some other defrost components in the refrigerator could have failed and contributed to the freezing problem.

If you cannot troubleshoot and fix the components, have a qualified refrigerator technician run a check on the ice maker and determine if the defrost components have failed.

5. Inspect the Ice Maker

The ice maker itself could have tiny cracks, causing water to leak out of it and freeze around it. To determine if the ice maker has cracks, put a flashlight under the ice maker. If the light reflects into the ice maker, you know there are cracks.

To fix this, you will have to replace the entire ice maker assembly.

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If you find that you cannot fix the problem or replace the ice maker, contact the Samsung service center to request service for your ice maker. As an alternative, contact our technicians by chatting with us. They can expertly advise you on how to fix the problem.

If the entire ice maker is frozen over, it means there is a serious problem, call Samsung to report the issue and request service as soon as possible.

Note: These steps also apply to ice makers in all types of Samsung freezers and refrigerators, including french door, bottom-mount, top-mount and FlexZone refrigerators.

This video demonstrates how to remove a Samsung ice maker and check why it is freezing…

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Samsung Ice Maker Water Line Frozen – What to Do

If the water line in your Samsung refrigerator that supplies water to the ice maker is frozen, do the following:

Step 1

Remove every food content in the freezer and store them in another unit or a properly-insulated cooler. Next, remove the ice bucket and empty it if there is any ice in it.

Step 2

Move the refrigerator so you can have access to the water valve and power cord. Turn off the water valve to cut the water supply to the unit. Then, unplug the refrigerator.

Step 3

Unmount the 2 bolts that hold the ice maker to the freezer wall. There are 2 brackets holding the ice maker so after loosening the screws, lift the ice maker up in order to free the brackets from the screws.

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Step 4

Disconnect the wire harness that connects the wires of the ice maker to the freezer. This frees the ice maker.

Using a hair dryer, melt the ice on the water line. Be sure to move the dryer from time to time in order not to concentrate the heat on just one spot, thereby causing damage to the unit.

If you are going to use this method, make sure you keep the dryer level so that the back end does not tilt up towards the ceiling of the freezer. Otherwise, be sure there is no ice or water on the ceiling. Water dripping onto the back end could cause electric shock or damage the dryer.

Step 5

When the ice on the water line defrosts, reconnect the ice maker’s wire harness and fix the ice maker back on the brackets. Tighten the screws you loosened earlier to hold the ice maker in place.

Turn on the water valve and plug the refrigerator back into the wall outlet. Then, move the refrigerator back into position. Put the food back into the unit.

Ensure the temperature setting is at the correct point. If it is too high, the freezer or refrigerator won’t cool enough to get the ice maker to work. And if it is too low, the water line is at the risk of getting frozen again.


If a Samsung ice maker is frozen, it is not a problem to delay fixing. Report it immediately and find a professional to fix the problem. That is if you cannot fix it yourself.

Know when to disconnect electric power from the refrigerator to avoid electrocution. Otherwise, work carefully if you need power supplied to the unit in order to effectively fix the ice maker.