Issues with a Samsung Ice Maker [How to Fix]

You can find different issues with a Samsung ice maker, such as no ice production or poorly-shaped ice cubes. Therefore, we discuss how to fix these issues in this article.

Samsung DA97-11092B Genuine OEM Ice Maker Assembly for Samsung Refrigerators

Issues with a Samsung Refrigerator Ice Maker – Solutions

Below are the issues a Samsung refrigerator ice maker can have, whatever model the refrigerator is, and what to do about them:

No Ice From Samsung Ice Maker

The following are what to check if a Samsung ice maker makes no ice:

1. Is There Ice In the Ice Bucket?

Open the ice bucket or remove it to see if there is any ice inside it. This will tell you if the ice maker is even working at all.

To remove the ice bucket, grab it and lift it a little, pulling it out as you do so. However, this is dependent on the type of ice maker you have. Consult the manual of your refrigerator to determine how to remove the ice bucket.

If there is ice in it, it means the ice maker is still working, only that the dispenser is not dispensing the ice.

But if there is no ice in the bucket, check a few other things to be sure the ice maker is functioning optimally.

2. Is the Ice Maker On?

Take a look at the control panel of the refrigerator. You will see an icon labeled Ice Off. if your refrigerator is the top freezer type, you will see Ice On.

If you see Ice off, make sure it is not lit; if it is, the ice maker is off so won’t make ice. Read instructions in your user manual to know how to change the lit status of the icon.

However, if you see Ice on and it is not lit, follow the instructions in the user manual to change its status to lit so that the ice maker can work.

3. Is the Water Pressure Enough?

Try dispensing water into a glass for about 10 seconds. If the pressure is right, you will get up to ¾ of the glass within that time.

But if your refrigerator does not come with a dispenser, get water directly from the water line.

If you are unable to get that amount of water in 10 seconds, the pressure is too low. One reason this happens is due to a water filter that is clogged.

Therefore, replace the water filter, especially if you have never changed it. Follow the steps in the user manual for replacing a water filter.

If doing this fixes the pressure, you know the filter was the cause. But if the pressure remains unchanged, you need to increase it at the water source. Contact a qualified plumber to fix this for you.

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4. Have You Reset the Ice Maker?

To reset the machine, find the test or reset button on the body of the ice maker. Press it and hold it for about 10 seconds or until a chime sounds.

The chime signals the start of the test. This test is to verify if the ice maker is in good working condition. After 6 minutes, the test will end and a second chime will sound. This second one says the ice maker is working fine.

This way, you reset the machine.

Give the ice maker about 24 hours for it to return to normal operations. Within this time, it will make ice but not as it should. After 24 hours, you will be able to tell if the machine is working fully.

It is important to dispense the ice so that the ice bucket does not fill up. This is because the ice maker will not make more ice if the bucket is full or the ice piles too high.

Note: If the second chime does not sound after the test, unplug the unit, wait about 2 minutes and plug it back in. Next, press the test button to run the cycle again. If there is still no chime, report the issue to Samsung as soon as possible.

Not Enough Ice from Samsung Ice Maker

The following are what to check if a Samsung ice maker is not making enough ice:

1. Is There Ice in the Ice Bucket?

Take the ice bucket out to see if there is any ice stored in it. If there is, pour it out and reinsert the bucket. After this, make sure to dispense the ice regularly so that the bucket is not filled.

When there is too much ice in the bucket, the ice maker senses this and stops making more ice until you empty the bucket. The same is true for when ice piles too high in the bucket, even if it is not full.

In the event the bucket is not full and you are not ready to use the ice, you can move the ice forward in the bucket. This is to make room so the ice maker can make more ice.

2. Is There Sufficient Water Pressure?

Determine the pressure by trying to dispense ¾ glass of water within 10 seconds. If the refrigerator does not come with a dispenser, dispense straight from the water line.

If you are able to get the water within 10 seconds, the pressure is sufficient. But if doing this takes more than 10 seconds, check the water filter. Remove it and dispense water again. If the pressure improves, get a compatible water filter replacement and change the existing one.

However, if the pressure remains the same even after removing the filter, have a plumber come over and increase the pressure from the water source.

3. Is the Refrigerator Level?

A level refrigerator means that the front of the unit is slightly raised higher than the back. Doing this right resolves some issues with the refrigerator, including fixing an ice maker.

If you are not sure how to level the refrigerator, consult the user manual or contact Samsung for assistance.

4. Are the Doors Closed Properly?

A Samsung ice maker works with the temperature in the freezer section. And the temperature is compromised when the doors are open. A refrigerator with optimized freezing performance makes for more and better ice cubes.

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Therefore, ensure you close the doors properly and the seals are working well. This makes for a well-functioning ice maker. Otherwise, there will be little or no ice from the machine.

This is one of the issues with a Samsung ice maker.

Note: If the refrigerator displays an error code associated with the ice maker, find out what it means and how to fix it.

Small, Clumped, Dirty or Cloudy Ice from a Samsung Ice Maker

The following are what to check if a Samsung ice maker is making small, clumped, dirty or cloudy ice:

1. Small Ice

Be sure that the water pressure is enough. You should be able to dispense ¾ glass of water within 10 seconds if it is. But if you cannot do this, take the water filter out and try again.

If the pressure corrects, replace the water filter with a suitable one. If the pressure remains the same, check the water supply line to be sure there is no kink. Kinks reduce the pressure of water.

You can also open up the water inlet valve all the way and try dispensing water again. If nothing changes, call a qualified plumber to increase the pressure from the water supply source.

2. Clumped Ice

Regularly dispense the ice out of the ice bucket so they don’t fuse or clump together. If you are not going to need much ice, regulate the production manually or turn the ice maker off.

It is difficult for a dispenser to dispense clumped or fused ice. And the ice maker sees the ice bucket as full when there is clumped ice. As a result, it won’t make more ice.

3. Dirty Ice

Check the water filter, the ice bucket and the water supply to the ice maker if you have dirty ice dispensed.

If the water filter is damaged or clogged, it won’t be able to filter the water that goes to the ice maker. Consequently, the ice may come out dirty if the water is dirty. Replace the filter if you notice any damage or if it is due for a change.

Also, if the ice bucket is cracked or has any damage, it would be easy for dirt to attach itself to the ice in it. And it would be easy for dirt to settle in the bucket. As a result, the ice would be dirty. Therefore, replace the ice bucket with the right type for the specific refrigerator model.

Additionally, if the water from the source is contaminated for any reason, it is possible the ice will come out dirty. Call a plumber to fix the issue from the source or call the agency responsible for the water supply and report the issue.

4. Cloudy Ice

Cloudy ice is normal. The reason it is cloudy is because of the freezing technology, which is fast. As it freezes water, it traps minerals, nitrogen and oxygen in little amounts. These, while being harmless to the human system, give the ice the cloudy look.

When you should be concerned is when the ice has a brownish or yellowish tint to it. It is important to report the issue to Samsung as soon as possible.

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Note: If there is frost inside the ice bucket, the ice cubes may come out frosty or slushy. Therefore, make sure there is no frost in the bucket by checking if there are cracks on it and checking its seal.

Ice Bucket Is Stuck in a Samsung Ice Maker

If you have a regular ice bucket, grab it at the bottom, lift a bit and pull it out. If it sticks, give it a little wiggle while pulling it out. But do this gently.

Ice buckets can be tricky to remove. If you don’t know how to do this, you may think it is stuck.

However, in the event the ice bucket is frozen in place, set the refrigerator to the force defrost mode to see if it helps. If this does not thaw the ice, then defrost the unit manually.

Then, see if there is any white wire dangling from the ice maker. If there is none, then the freezing could have happened as a result of a water spill. But if there is, contact the Samsung Service center immediately.

Samsung Ice Maker Is Frozen

This is a very unusual occurrence. So if there is an ice sheet over the ice maker, contact Samsung immediately to report the issue and request service.

Users of Family Hub refrigerators should not have this problem. This is because Samsung has a firmware update that keeps this from happening. And in the off-chance it does, the update resolves it.

Just ensure you connect the unit to SmartThings and the update will happen automatically.

A frozen ice maker is another one of the issues with a Samsung ice maker you will commonly find.

In a general sense, here is a video describing how to fix a Samsung ice maker…

Check out these other articles…

Samsung Ice Maker Buzzing [How to Fix]

Samsung Ice Maker Too Cold [How to Fix]

Samsung Ice Maker Bucket Cracked [Quick Fix]

Samsung Refrigerator Will Not Connect to WiFi [How to Fix]

How to Open a Samsung Ice Maker [Quick Guide]

Samsung Ice Maker Is Too Slow [How to Fix]

Samsung Ice Maker Keeps Freezing Up [How to Fix]



Crushed Ice Coming from a Samsung Ice Maker

Check the temperature in the freezer to see its setting. Do this even if the ice maker is in the fridge section. This is because the temperature in the freezer determines how cold the fridge is at any point.

If it is too cold, therefore, the ice will shatter while being harvested from the mold. The low temperature makes it too brittle to stay in one piece.

Adjust the temperature of the freezer to a slightly higher point. This should fix the problem.

There is also a chance the ice dispenser is malfunctioning. So check to see if the discharge area of the dispenser is in the right position.

For cubed ice, it should be open. And for crushed ice, it should be closed. If selecting cubed ice keeps the area closed or selecting crushed ice keeps the area open, inspect the actuator rod.

You will see it along the side of the ice maker, towards the bottom. Move it while looking at the discharge area. It should close and open with the rod’s movement. If it does not, report to Samsung and request service.

You can also choose one of our independent agents who have the expertise and experience to fix the problem.


If you have some issues with a Samsung ice maker, troubleshoot the machine and fix it following the steps in this article. You will find that most of what is wrong with the ice maker is solved even with a reset.

It is important to unplug the refrigerator before fixing the ice maker. You can power down the circuit breaker for that part of the house if you cannot reach the wall outlet to unplug the unit. Doing this prevents accidental electrocution.


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