How To/Solutions To Problems

Neff Refrigerator Dispenser Problems [Solved]

If you have been grappling with the Neff refrigerator dispenser problems, this article will help you resolve them without breaking a sweat.

Kenmore 50049 25 cu. ft. Side-by-Side Refrigerator with Ice Maker with Window in Black

Neff Refrigerator Water Dispenser Not Working – What to Do

If your Neff refrigerator is not working, examine the following components and replace the defective one:

1. Water Tube

The water tube allows water to flow to the dispenser. If the freezer temperature is below 0 degrees Fahrenheit, the water tube will freeze up and prevent water from getting to the dispenser.

You can use a leaf blower to blow air through the water tube. If the air does not flow out through the other end of the water tube, then the water tube is frozen and needs to be thawed.

After thawing the water tube, ensure the freezer temperature does not exceed 10 degrees Fahrenheit, so the water line does not become too warm. Similarly, ensure the freezer temperature does not go below 0 degrees Fahrenheit to prevent another freezing.

2. Water Inlet Valve

As the water inlet valve opens, water flows to the dispenser from the water tank. If the water pressure is not high enough to force open the water inlet valve, the dispenser will not get water to dispense.

Also, if the water inlet valve is twisted or broken water flow will be restricted. In this case, you have to carry out a continuity test to be very certain the water inlet valve is responsible for the Neff refrigerator dispenser problems.

If the test result reveals the problem is from the water inlet valve, replace it.

3. Dispenser Control Board

All electrical components of the dispenser are connected to the dispenser control board. If the control board breaks down, the connected parts will stop functioning.

In light of the above, troubleshoot the dispenser control board if you notice two or more components of your Neff refrigerator dispenser are not working. If the dispenser control board is faulty, replace it and the other faulty components will start functioning properly.

4. Dispenser Switch

Activating the dispenser switch sends the voltage needed to power the dispenser. If you notice that power is not getting to the dispenser, the dispenser switch is most likely responsible for the problem.

You can test the dispenser switch for continuity using a multimeter. Go for a replacement if the switch does not have continuity.

5. Door Switch

When you open the door of your Neff refrigerator, the door switch automatically turns off the water dispenser. If the door switch breaks down, the dispenser will remain off, even when the refrigerator door is closed.

Test the door switch if it has continuity. If the door switch lacks continuity, replace it.

6. Water Filter

The water filter is installed in the dispenser to block out contaminations from entering your drinking water. After a while, the pores of the water filter will be clogged with dirt and water flow will be restricted.

To know if the water filter is clogged, pull it out from the dispenser and inspect it. If the water is packed with dirt and was last changed more than six months ago, replaced it. Check out the video below to learn about installing a water filter on your refrigerator dispenser…

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Note: Before you attempt to troubleshoot the Neff refrigerator dispenser, ensure it is unplugged from the power source to prevent electric shock.

Neff Refrigerator Water Dispenser Lock – What to Do

To lock and unlock the water dispenser on your Neff refrigerator is pretty straightforward. The lock button is located on the control panel of the refrigerator.

To lock the dispenser, press and hold down the lock button, which is the third button from your left, for three seconds. You will notice a locked padlock icon on the screen indicating that the water dispenser is locked, and dispensing will not be possible.

To unlock the water dispenser, you simply have to press and hold down the same button for three seconds and check if the padlock icon on the screen is opened.

You will need to activate the lock mode on your Neff refrigerator before you clean it or if you do not want unauthorized access to your dispenser.

Finally, if you have any problems with your Neff refrigerator dispenser you can resolve on your own, feel free to ask the appliance technician on our website via the live chat feature.