Samsung Freezer Stopped Freezing [How to Fix]

If your Samsung freezer stopped freezing, you will find this article helpful in finding the cause of the problem and fixing it permanently.

Samsung freezer stopped freezing
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Why Did My Samsung Freezer Stop Freezing?

The following are reasons why your Samsung freezer stopped freezing:

1. Dirty Condenser Coils

If the condenser coils are dirty, they will affect how well the freezer freezes. And if they are significantly dirty, the freezer’s cooling capacity will be greatly inhibited.

This is because the coils are responsible for removing heat from the refrigerant or gas as it passes to the freezer. Now, if the coils are dirty, they cannot remove the heat. As a result, the refrigerant will carry the heat and affect the temperature in the freezer. If this keeps happening, the freezer will stop freezing completely.

2. Frozen Evaporator Coils

The evaporator or cooling coils are behind the inside rear wall of the freezer. They are responsible for cooling the air that spreads inside the freezer and gets to the fridge section.

If ice or frost builds on them, they won’t be able to cool the air for the unit. As a result, the freezer won’t have any cold air to work with, making it stop freezing.

3. Malfunctioning Evaporator Fan

The motor of the evaporator controls how well the fan works. And the fan has the duty of spreading the cold air in the unit.

So if the motor is bad or the blades are somewhat hindered, the cold air will not spread. This will make the freezer not freeze at all.

4. Defective Start Relay

The start relay is a small component that attaches to the side of the compressor. Its job is to help the compressor start and run.

The relay can burn or be damaged without affecting the compressor. And if this is the case, the compressor will have a hard time running. If the compressor does not run, the freezer won’t work at all.

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Samsung DA34-00004D Relay Protector O/L






5. Bad Compressor

While it is not a regular occurrence, the compressor could get damaged. It will stop humming and will be cold; if you listen, there will be silence from it. And the unit cannot operate without the compressor.

6. Damaged Power Cord

The power cord could also get burnt or damaged, especially if there was a power outage or power surges. It is also possible that the power cord is not connected correctly to the outlet or may have shifted at some point.

Additionally, the wall outlet may be damaged, thereby having no current or voltage with which the freezer can work.

Other reasons why your Samsung freezer stopped freezing are:

7. Weak Door Seal

The door seal is what keeps the cold air inside the freezer through compression. It also prevents humid or warm air from entering the freezer.

If it is weak, loose or even dirty, the freezer’s temperature will be compromised. Over time, it will not freeze properly any longer.

8. Incorrect Temperature Setting

Setting the temperature of your freezer higher or even lower than the recommended point affects its freezing ability.

The recommended setting for a Samsung freezer is 0 degrees Fahrenheit. If you must take it higher, it must not exceed 10 degrees Fahrenheit. Anything higher than that will cause freezing problems.

9. Poor Air Circulation

If you put too many items in the freezer, the cold air coming into it will have no way of spreading freely and easily. It will be restricted. What you will find is that many items are not as cold as they should be while others are over freezing.

10. Location

The location of the freezer also affects its freezing capacity. If it is in a poorly ventilated room or area, it would generate too much heat and undermine the cooling.

In the same vein, having a heat source close to it affects it. The heat the freezer generates combined with that from the heat source will greatly inhibit the unit’s ability to freeze.

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My Samsung Freezer Stopped Freezing – Quick Fix

Here are ways to fix your Samsung freezer if it stopped freezing:

1. Clean the Condenser Coils

Inspect the condenser coils to see if they are dirty. Usually, they are especially if you have never cleaned them.

Take a condenser brush or attach a brush to a vacuum cleaner and clean the coils. Usually, you will find them behind or under the unit. Be sure to get every speck of dust and sweep it up so it does not reattach to the coils.

If there is any greasy area, wipe it using a soapy towel. Repeat this cleaning routine once or twice a year.

2. Thaw the Evaporator Coils

Open the back panel inside the freezer and check if the coils have ice on them. If they do, manually defrost the freezer.

Remove the food in it and store it in an ice-packed cooler or in another freezer. If you can, remove the shelves and bins. Doing this helps speed up the defrost process and with cleaning the freezer after the defrost.

Now, unplug the freezer or fridge freezer, whichever you have. Leave the doors open and place towels on the floor around the unit. Give it some hours to defrost; this will also affect the ice on the coils.

After the defrost, clean the freezer thoroughly, removing every trace of moisture. Check the coils to see if all the ice has thawed. Then, replace the shelves and bins. Plug the unit back in and give it a few hours to reach a cold temperature. When this happens, put the food back into it.

We would like to point out here that something may be wrong with the defrost system. This is the first reason why ice will accumulate on the evaporator coils. So it is necessary to test each component of the defrost system and replace the one that is malfunctioning.

3. Replace the Evaporator Fan

Open the freezer door and activate the door switch. Doing this should start the evaporator fan motor again. This is because it stops running when you open the door.

If it does not start running again, replace the motor or the fan assembly.

Remove the back panel inside the freezer to access the fan. Remove it and put a new one in its place. If the motor is bad while every other part is good, replace the motor only.

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4. Replace the Start Relay

Detach the damaged start relay from the side of the compressor. Shake it see if it rattles. If it does, it is damaged. But if it does not, check for continuity between the two terminals. If there is no continuity, replace it. And if there is a burnt odor coming from it, replace the relay.

Simply attach the new one where the old one used to be. Test it by allowing the freezer to operate for some hours to see if it freezes.

5. Change the Compressor

You cannot do this on your own except you are certified to do it. Otherwise, find an agent with the right certification or contact Samsung to request service.

6. Change the Power Cord

If the cord smells as if it is burnt, it probably is and should be replaced. And if you plug another appliance into the wall outlet and it works, the cord needs a replacement.

7. Replace the Door Seal

Try pulling a dollar bill out after closing the freezer door on it. Normally, you cannot do it if the compression of the seal is working optimally. But if the bill comes out, replace the seal because it is really weak.

Buy a compatible door seal for your freezer, remove the old one and put the new one in its place. If you cannot do this yourself, have a repair agent change it for you.

8. Adjust the Setting

Lower the temperature setting for the freezer if it is higher than 0 degrees Fahrenheit. Doing this will help it cool faster. If you find that it is indeed cooling after a few hours, you can speed it up by activating the Power Freeze function.

9. Arrange Item Properly

Space the items in the freezer so that cold air can flow freely. Don’t overstock it so that every item can freeze and the unit won’t have to overwork itself.

10. Relocate the Freezer

Move the freezer or fridge freezer to another part of the house if there is a heat source or sunlight hitting it. If you cannot move it, try lowering the temperature and see if it fixes the problem.


If your Samsung freezer stopped freezing out of the blues, it could cost you hundreds of dollars in lost food. So it is important to find a fix quickly.

Contact Samsung to report the issue if all the above steps don’t fix the freezing problem.

As an alternative, chat with any of our refrigerator technicians who have the expertise to find the cause and help you fix it.

Disconnect the freezer from electric power when replacing some parts. It is necessary to do this so as to avoid electrocution. And wear rubber work gloves if you have a good pair as an added layer of protection.