If your Samsung ice maker quit working suddenly, it is important to check a few things before throwing it out. This article shows you what to do.
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Samsung Refrigerator Ice Maker Quit – What to Do
Do the following if you find that your Samsung refrigerator ice maker quit working:
1. Make Sure It Is On
Check to see if the Ice Off icon is lit or not. If it is lit, it means the ice maker is off and needs to be turned on. Consult the user manual for the refrigerator model you own to determine how to change the lit status of the icon.
Samsung refrigerator top freezer models usually have the Ice On icon to indicate when the ice maker is on. Therefore, make sure the icon is lit whenever you want to make ice.
For Samsung refrigerator models that have dual ice makers, each ice maker has its own Ice Off icon. However, there is only one button that controls both icons. Therefore, if they are lit, press the button continuously until none of them is lit.
And for Family Hub models, go to the Fridge Manager app to turn the function on or off.
2. Check the Water Pressure
If the ice maker is on and is not working, make sure the water pressure is sufficient. The ice maker tends to quit making ice or working if the pressure is lower than needed.
Dispense water into a glass and see if you can get up to ¾ of the glass in 10 seconds. That will tell you if the pressure is enough. If you cannot get that amount of water in that time, increase the pressure.
But if you are not sure about how to increase the pressure, get a qualified plumber or refrigerator repair agent to fix it for you.
However, if there is no water from the dispenser, check the water line at the back of the refrigerator. Make sure to connect it properly and fully to the water supply.
The RS22T and RS27T refrigerator models have two water lines. Ensure you don’t cross them during connection. If this happens before connection, the water and even ice dispensing function won’t work. As a result, it would seem as if the ice maker is not working.
Another possible cause of low or insufficient water pressure is a clogged water filter. So if the filter in the refrigerator is older than 6 months, replace it and see if it fixes the problem.
However, if it is not older than 6 months, check to see if you installed it properly and if it is the right type for a Samsung refrigerator.
Consult the user manual for instructions on installing a water filter and replace it with the right type for the unit if it is not compatible.
Low water pressure keeps the water inlet valve from opening and allowing water to flow into the ice maker. And if water does not get into the ice maker, it won’t work at all.
3. Inspect the Water Inlet Valve
First, ensure the water pressure to the valve is sufficient. It should be at least 20psi for the valve to open to allow water into the ice maker.
Second, if the pressure is enough, then check to see if the valve is getting power using a multimeter. More likely than not, there is power but if there isn’t, find a technician to fix it.
However, if the inlet valve is getting power and the pressure of the water is enough, then the valve is defective. Replace it as soon as possible.
4. Reset the Ice Maker
The ice maker could just be in need of a quick reset or test. Therefore, press the test button on the ice maker and hold it for about 10 seconds or until there is a chime.
Depending on the refrigerator model you have, the button could be on the side or on the bottom of the ice maker.
The chime alerts you to the start of the test of the ice maker. It usually runs for about 6 minutes. At the end of the test, there should be another chime, indicating that the test is successful and the ice maker is in proper working condition.
But if there is no second chime or if the chime sounds yet the ice maker does not work, unplug the refrigerator from the wall outlet or power the circuit breaker for that part of the house down.
After two minutes, plug it back or power the circuit breaker up. Check for error codes on the display. Then, try running the test again.
If the problem continues, contact Samsung Service center to request service. As an alternative, call a certified refrigerator repair technician to check the ice maker, find the fault and fix it.
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5. Check the Ice Maker Assembly
The ice maker itself could be defective, causing it not to work anymore. But to decide this, be sure that all the other supporting components are in proper working order.
If they are, check the ice maker’s individual parts for fault. And if any of them is faulty, it may mean replacing the entire assembly.
This is because it is difficult to find the individual parts of the ice maker. So to fix it, replace the machine entirely.
Important Note
The ice maker could be frozen, causing it to stop working. Therefore, be sure to check for ice in and around the ice maker before deciding that it has quit.
If your Samsung ice maker quit and you reset it as part of trying to fix it, give it about 24 hours after the reset to see if it starts working.
What this means is that even if there is no operation immediately after the reset, it is not an indication that the ice maker has quit for good.
Ensure you contact Samsung if your refrigerator has any technical issue, especially if the unit is still under an active warranty. It saves you time and money.
However, you have the option of calling a certified technician. We have readily available ones here to help you with any appliance problem you have.
Remember to unplug the refrigerator from the wall outlet or power the circuit breaker down before working on the unit. It prevents accidental electrocution or possible damage to the unit.
